@inproceedings{trackle2006lisa,
        Author = {Daniel S. Crosta and Matthew J. Singleton and Benjamin A. Kuperman},
        Booktitle = {Proceedings of LISA '06: 20th Large Installation System Administration Conference},
        Month = dec,
        Pages = {287--298},
        Publisher = {USENIX Association},
        address = {Berkeley, CA, USA},
        location = {Washington, DC},
        Title = {{Fighting Institutional Memory Loss: The Trackle Integrated Issue and Solution Tracking System}},
        Year = {2006},
}